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CMS shifted the budget from 100% dedicated to system maintenance to a 40/60 split between maintenance and innovation Help desk tickets decreased by 55% Surveys show a 27% increase in employee satisfaction

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Releasing every month, instead of 1-2 times a year Integrating reliably every two weeks Reduced delivery risks Substantially reduced defect rate Velocity increased from 10 story points to >30

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Business outcomes rose 400% w/only 20% team size increase First-Time Delivery jumped 7% Reduced infrastructure costs 98% Delivered on 80% or more of objectives. NPS rose 8 pts over 1 year Employee satisfaction & engagement increased

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Reduced time to identify interdependencies and deliverables from months to days

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SAFe principles key to delivering on time SAFe aligns agile and waterfall teams PI Planning identifies key dependencies between different software components SAFe increases visibility on new business requirements